Terms & Conditions

Terms & Conditions


We know most people don’t think about the need for insurance when travelling within the UK but the unexpected can always happen and if you need to cancel your visit to us you could lose your deposit or even the full cost of the course.

We therefore strongly advise all our students to arrange Personal Accident and Travel/Cancellation Insurance when booking onto one of our courses and recommend The AA Travel Insurance.

It only costs a relatively small payment to AA Travel and this will cover you for charges up to £5,000 if you have to cancel or abandon your visit to us as long as you have booked at least two nights consecutive accommodation.

Booking information:

The cost includes the training course fee, accommodation and all meals during your stay. Travel to the course venue is not included in the price.

Special diets can be catered for, but you must inform the office of your requirements when booking your course. Participants must be over 18 years of age and all our training courses are non-smoking inside the premises.

It may be possible to book to stay overnight before and/or after your course depending on the venue schedules. This can be arranged through the office, once your course has been booked.

Payment Policy:

A non-refundable deposit of £200 is required for each training course. This deposit is taken upon booking the course, with the remaining balance being due 25 days prior to the start of the course. If the course is booked less than 4 weeks in advance the deposit facility will not be available and the full amount will need to be paid when booking.

Rescheduling Policy:

If you decide to reschedule from one course to another course, it will be treated as a cancellation on your part and the ‘Refund Policy’ terms and conditions herein shall apply.

Refund Policy:

If you decide to cancel the course after paying the deposit, this deposit can be transferred to another course or another person (to be used within a 12 month period of the original course booked) but cannot be refunded. A rescheduling fee of £50 will apply.

If you have made full payment, cancellations made 4 weeks or more before the course start date will receive a refund of the remaining balance of the course fee but none of the deposit will be returned.

If you cancel less than four weeks before the start of the course, no refund will be given at all. We strongly advise you to take out your own insurance in case you have to cancel through illness or other unforeseen circumstances.

As stated above we recommend The AA Travel Insurance.

Cancellation Policy:

All information included in our website and publicity is correct at the time of going to press, but may be subject to change. Whilst we do not anticipate changes to the advertised course dates or venue, we may have to cancel or postpone courses or change the venue at our discretion.

The wellbeing coach training courses managed by Raw Horizons Ltd offer fixed programs which all participants are required to take part in. A program timetable is understandably subject to change at little or no notice due to weather conditions, staff availability and other circumstances which are often beyond the control of Raw Horizons Ltd.

If the course is cancelled, you may transfer your registration to another course date or receive a full refund of all monies (excluding travel costs) unless the cancellation has occurred due to factors beyond the control of Raw Horizons Ltd. We suggest you take out your own insurance in case of cancellation through unforeseen circumstances and again we recommend checking out The AA Travel Insurance.


Raw Horizons Ltd shall in no event be held liable for any loss or other damages including but not limited to special, incidental, consequential, or any other damages nor can they accept liability for participant's medical or psychiatric conditions which may exist or which may arise during or subsequent to participation on one of our courses.


For the purposes of organising and running a Wellbeing Coach Training Course, we may disclose to you proprietary confidential information, such as (without limitation) know-how, methodology, and materials protected by our intellectual property, however recorded or preserved (the “Confidential Information”).

The Confidential Information may be obviously confidential, or may have been identified as such. It includes the contents of the workshops and activities which take place during the Wellbeing Coach Training Courses.

By booking a Wellbeing Coach Training Course, you agree that you will keep confidential all Confidential Information belonging to Raw Horizons Ltd., and that you will not commercially use or exploit the Confidential Information without Raw Horizons Ltd’s prior written consent.


We reserve the right to ask participants to leave the course if their behaviour is disruptive to the running of the course or to the other participants and staff. If you withdraw from the course at any time or if you are requested to leave due to disruptive behaviour, no part of the course fee shall be refunded. In the case of our staff's decision to ask you to leave, all matters arising from a dispute are subject to English law and are subject to the jurisdiction of the English courts.

Money Back Guarantee:

You may, however, cancel a payment made on this website within 7 days of booking a course by sending an email quoting your reference or confirmation number (you will have received this in the email receipt when booking through this site). All refunds will be credited to the payment card used to make the booking.  Refunds will be made within 30 days of receipt of the written cancellation request.

Your Privacy:

We have updated our Privacy Policy to provide more detail about how we use your personal information and your rights concerning that use. For residents of the EU, this includes your rights under the EU General Data Protection Regulation. Please refer to our Privacy Policy page for further details.

Virtual Classroom Course:

You understand that the liability of Raw Horizons Ltd and any of its officers, employees or freelancers to compensate you for any loss or damage (other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by Raw Horizons Ltd.

You understand that you cannot replicate or use this programme without prior permission from Raw Horizons Ltd.

You understand that personal and confidential information may be disclosed by other students during your course and you agree not to disclose this information to any other third party.

You acknowledge that Raw Horizons Ltd has the right to take recordings (photographs and videos) of the students during the programme and you accept that all rights whatsoever and howsoever arising in the recordings shall be owned solely by Raw Horizons Ltd.

You accept and agree that Raw Horizons Ltd may use any recordings in any manner that it may in its absolute discretion decide including but not limited to its website or any other promotional material or advertisements.